- OIG is dedicated to providing excellent customer service and maintaining a healthy customer relationship at all levels from the Board Chair up. We have a Incident / Grievance Policy to ensure all complaints are handled as efficiently and effectively as possible.
- Any staff, volunteer or customer may file a incident / grievance with OIG, at any time.
- An incident describes a specific event and documents action taken.
- A grievance is an expression of dissatisfaction with OIG products, services or the action or lack of action taken by OIG staff or volunteers.